I would like to have someone respond to my call.
Please call us at 0120-123-877.
Office hours: 9:00 - 17:00
Closed: Saturdays, Sundays, holidays, New Year's holidays
I did not receive your e-mail.
Please check your spam mail settings.
info@shiratori-wellpharma.co.jp
We will contact you at the above e-mail address.
How long does it take to receive my order?
We will deliver your order within one week after you place your order. (Excluding some areas such as remote islands)
Please note that delivery may take longer depending on shipping conditions. Please understand that it may take some time for delivery depending on the delivery situation.
If you specify a delivery date for home delivery, we will deliver on the specified date.
I have not received my order.
Please contact us using the shipping number provided to you by e-mail.
Please contact the Sagawa Express delivery system,
Sagawa Express Luggage Inquiry System
If you are unsure, please use the inquiry form.
If you are unsure, please contact us using the inquiry form or by phone.
Can I cancel my order?
In order to avoid any misunderstandings, we cannot cancel an order from our website.
Please contact us using the inquiry form or by phone.
Can I return my order?
We accept returns only for unopened products within 7 days of delivery.
Please contact us using the inquiry form or by phone.
The product I received was defective.
If the product you received is damaged or in what appears to be an abnormal condition, please contact us.
Please do not throw away the product but send it to us, as we need to check the condition of the product to determine the cause. Also, if possible, please send a photo of the condition of the merchandise to the following e-mail address
info@shiratori-wellpharma.co.jp
Can I specify an arrival date?
Yes, it is possible. Please specify your preferred delivery date when you order by courier service.
Can I specify a specific time?
Yes. Please specify your preferred delivery time when you place your order for home delivery.
What is the delivery method?
Delivery will be made by Sagawa Transport's home delivery service.
Can you deliver to my work address?
Yes. Please enter your preferred delivery address in the “Delivery Address” field when you place your order. However, please enter your home address in the “Customer Information” field.
We will mail your invoice to your home address.
Can I have my order delivered to the delivery center of the shipping company?
No, we cannot.
Can you ship overseas?
No, we do not.
I would like a receipt.
Please contact us using the inquiry form.