1. How to order
■ Web site (available 24 hours a day)
The information you enter in the cart on the product page is encrypted by SSL technology and transmitted securely.
2. payment information
■ Credit Card
No charge
The payment will be automatically deducted from your account based on each credit card membership agreement.
*In the case of a regular course order, the payment will be automatically deducted from your account one week prior to the shipment date by your registered credit card. In the event that the payment is incomplete and cannot be used, we will contact you for confirmation.
We accept only “lump-sum” payments.
The following credit cards are accepted.
VISA / MasterCard / JCB / AMEX / Diners
If any of these logos are on your credit card, it does not matter which credit card company issued it.
3. Shipping Method
■ Sagawa Express TA-Q-BIN
If the contents of your order do not fit into the Yamato Transport TA-Q-BIN Compact box, or if you live in an area outside the Yamato Transport delivery service area, we will change the delivery service to Sagawa Express.
This is a delivery service by Sagawa Express.
The delivery person will bring the package to the designated location and hand-deliver it to you.
You can specify the delivery date and time.
If you are not able to receive the package due to absence or other reasons, please request for re-delivery by yourself.
If the package is not picked up for a certain period of time, it will be brought back to our store.
If you are unable to pick up your order for a certain period of time, we will bring it back to our store.
You cannot use “e-collect,” in which you pay by credit card at the time of pickup.
You can check the delivery status here (Sagawa Express Luggage Inquiry Service).
You will need the shipping number that will be sent to your registered e-mail address. 4.
4. About shipping charges
■ Sagawa Express TA-Q-BIN
Delivery charge: 660 yen (tax included)
Delivery charge: 660 yen (tax included) *Delivery to Okinawa Prefecture: 1,320 yen (tax included)
5. Defective products
We take all possible measures to ensure the quality of our products, but in the unlikely event that you receive a defective product, a damaged product during shipping, or a product that is different from your order, we will replace the product or refund the shipping cost at our expense.
Please contact our store at 0120-123-877 or fill out the inquiry form.
6. Return policy
Please contact our store (0120-123-877 or contact form) within one week of delivery.
If the return is for the customer's own reason, the customer will be responsible for return shipping costs.
Returns (refunds) are limited to unopened items. Please do not return unopened items. (If you have any questions, please feel free to contact us.)
In the event of a refund, we will ask you for your bank account number so that we can make a bank transfer.
7. Prohibition of resale
The resale or transfer of purchased merchandise is strictly prohibited.
We do not accept orders for the purpose of resale or transfer.
We do not guarantee the quality, safety, or expiration date of any resold or transferred merchandise.
Please do not purchase any products that are resold, as they may cause health problems depending on their storage conditions.
Please note that we cannot be held responsible for quality assurance, quality control, safety control, or safety of transactions if resold or transferred.
In addition, we will claim compensation for any health toxicity damage damage or reputational damage caused by the resold product.