Skip to content
Based on the know-how of the Shiratori Pharmaceutical Group, which was founded in 1916, we manufacture and sell supplements safely and securely.
Based on the know-how of the Shiratori Pharmaceutical Group, which was founded in 1916, we manufacture and sell supplements safely and securely.

Privacy policy

Handling of Personal Information

Shirotori Pharma Co., Ltd. respects the privacy of all visitors to this website and handles personal information with the utmost care.

1. handling of personal information

Shirotori WellPharma Health Food Online Shop (hereinafter referred to as “this store”) complies with laws and regulations regarding the protection of personal information and handles customers' personal information in accordance with the following policy.

2. what is personal information?

Personal information is information about an individual that can or may be used to identify the individual, such as name, address, telephone number, e-mail address, and purchase history. It also includes information that can be used in combination with other information to identify an individual (e.g., business type).

3. collection of personal information

Normally, you do not need to enter or disclose any information about yourself when you visit the Shiratori Pharma Health Food Online Shop website (hereinafter referred to as “the Site”). However, when you register as a member, purchase a product, make an inquiry, or review a product, we will ask you to enter your name, address, telephone number, e-mail address, and other information. For the purpose of use of such information, please refer to “Purpose of Use of Personal Information” and for the management of such information, please refer to “Management of Personal Information”. 

4. Purpose of Use of Personal Information

We will use personal information for the following purposes. 

■Shipping and billing of products to customers, and payment information such as credit card numbers and bank account numbers specified by customers in connection with payment. 

■To confirm the contents of an order and delivery method. 

■To provide information on campaigns, products, and services offered by our store. 

■To provide you with information about your opinions, survey results, usage history, etc. 

■To maintain login information so that members can easily log in next time. cookies are used, and customers can voluntarily choose whether or not to retain their information. 5.

5. management of personal information

We use personal information for the following purposes. 

■We restrict the use of personal information to those who need it for business purposes, and we thoroughly manage the contents that contain personal information. However, we may provide a portion of personal information to outside contractors in the course of providing products and services to our customers. In such cases, we will ensure that the subcontractor handles personal information appropriately. 

We will delete any personal information that is no longer needed at any time.

6. disclosure of personal information

We will not disclose personal information to third parties without the consent of the customer. However, this does not apply to the following cases. 

■When requested by government agencies, courts, prosecutors, police, bar associations, consumer centers, or other organizations with equivalent authority. 

■When there are special provisions in laws and regulations. 

■When it is necessary to protect or defend our rights, property, or services from actions that violate laws and regulations, our Terms of Use, or precautions, and when we are unable to obtain the consent of the customer. In addition, when we outsource the necessary services such as delivery of products and other transactions with our customers, it does not constitute the provision of personal information to a third party. 

7. Scope of Application

The above privacy policy shall be applied within this website. In principle, the address “https://shiratori-wellpharma.co.jp/”, or in the case of SSL connection, the pages including “https://shiratori-wellpharma.co.jp/” are within this site. We will continue to handle your personal information with the utmost care while striving to provide you with high quality service and customer satisfaction. We appreciate your agreement to our handling of your personal information.

8. contact information

For requests for disclosure, correction, or discontinuation of use or provision of personal information, please contact us at the following address. 

■Operating company: Shirotori Pharma Co. 

■Store name: Shirotori WellPharma Health Foods 

■Personal Information Protection Manager: Gottsugu Shiratori 

■Inquiries: (TEL)0120-123-877 / (E-Mail)info@shiratori-wellpharma.co.jp